Current Vintage Wines:
Under California law, it is illegal to return wines once sold, except for defective wines, which may be returned for credit or replacement within thirty days of purchase. All returned wines must be accompanied with a receipt, the bottle, and over 50% of the wine intact.
Older & Rare Wines:
We do our best to ensure proper temperature-controlled storage and provenance. However, we cannot be responsible for wines older than five years from the latest vintage. This is a wine industry standard.
We do not accept returns of any opened spirits.
Heat Damage During Shipping:
If a wine is damaged by heat during shipping, we will help resolve the matter with the shipper. However, we will only refund up the insured amount. If no insurance is purchased, then the maximum amount refunded will be $100.
To start a return, you can contact us at Hello@TheWineConnection.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. All returned wines must be accompanied with a receipt, the bottle, and over 50% of the wine intact.
You can always contact us for any return question at Hello@TheWineConnection.com.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.